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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
| Maintenance and Support | - System Maintenance
- 1. Database Maintenance
- 2. Patch Management
- 3. Backup and Restore
- 4. Software Updates
- Support Operations
- 1. Operational Best Practices
- 2. System Documentation
- 3. Support Escalation Procedures
- 4. Incident Resolution
|
| Configuration and Administration | - Integration Management
- 1. Contact Center Integration
- 2. Data Synchronization
- 3. Third-Party Application Integration
- 4. PBX Integration
- System Configuration
- 1. Role-Based Access Control
- 2. Recording Policies
- 3. User Management
- 4. Workflow Configuration
|
| System Architecture and Installation | - Platform Requirements
- 1. Network Requirements
- 2. Software Prerequisites
- 3. Hardware Specifications
- 4. Security Requirements
- Installation Procedures
- 1. Server Installation
- 2. Database Configuration
- 3. Initial System Setup
- 4. Service Validation
|
| Workforce Engagement Solution Overview | - Solution Components
- 1. Licensing Overview
- 2. Core Features and Capabilities
- 3. Workforce Engagement Architecture
- 4. Deployment Models
|
| Monitoring and Troubleshooting | - Troubleshooting
- 1. Diagnostic Tools
- 2. Issue Identification
- 3. Log Analysis
- 4. Service Recovery Procedures
- System Monitoring
- 1. Performance Monitoring
- 2. Capacity Analysis
- 3. Event Logging
- 4. Alert Management
|
Avaya Workforce Engagement Support Certified Sample Questions:
Question 1
The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?
A. Itassignscall buffer disk settings an logical drives to the contact recording environtment
B. It captures and processes events from server interfaces
C. It sets up recorder roles, which define the functionality of servers
D. It connects Recorder with the third-party system
Question 2
Which two statements about Enterprise Manager (EM) features are true? (Choose two)
A. User access is through the system Management desktop applications
B. It is browser-based interface
C. It eliminates duplicate configuration if shares data
D. It allows application-level functionality configuration
Question 3
You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?
A. You have not created a valid profile
B. You have not created the profile as a manager
C. You have not created the user name and password .
D. You have not created the profile as a supervisor
Question 4
In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)
A. DMS
B. SIPREC
C. VoIP Gateway Recording
D. Station-Side (Interception)
E. DMCC
Question 5
Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?
A. Maintenance account
B. MSA
C. DMSA
D. Local account
Solutions:
Question 1 Answer: C | Question 2 Answer: B,D | Question 3 Answer: D | Question 4 Answer: B,C,E | Question 5 Answer: B |