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Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:

1. When saving a Customer Support Package on Equinox Management, which two options are available to select? (Choose two.)

A) Capture logs for the last X minutes
B) Choice of a time period from which to capture logs
C) Option to erase the captured files from the server after downloading
D) Option to schedule the Customer Support Package download

2. What is the impact of an active ESMENABLED parameter set to 0 in AADS Dynamic Configuration on an Avaya IXTM Workplace Client (Win/Mac/iOS/Android)?

A) Avaya IXTM Workplace Client will not be able to register.
B) Avaya IXTM Workplace Client will not be able to make/receive calls.
C) Avaya IXTM Workplace Client will not have the "Start My Meeting" button.
D) Avaya IXTM Workplace Client will have no access to the Multimedia Messaging service.

3. Multiple users are unable to send or receive Instant Messages. What is causing this problem?

A) The Conversations Enabled option on the Presence Services > Messaging (REST) page is not selected.
B) Multimedia Messaging has lost synchronization with Session Manager.
C) The maximum user threshold has been exceeded.
D) Multimedia Messaging is in License Error Mode.

4. Which CLI command is used to copy logs from an AADS node?

A) retrieve aads-logs
B) app retrieveLogs
C) archive aads-logs
D) app collectLogs collect

5. An Avaya support engineer has advised the customer to use the Diagnostic feature of the Avaya IX Workplace Client for Windows to collect the client log files and attach them to an email message to Avaya Support.
Where in the Avaya IX Workplace Client for Windows can the customer generate an email message with an attached zip archive of the Client logs?

A) Select Settings > Logs and then click on Report a Problem.
B) Select Settings > Log Pack and then click on Report a Problem.
C) Select Settings > Support and then click on Report a Problem.
D) Select Settings > Trouble Ticket and then click on Report a Problem.

Solutions: