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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
B) The /cms/install/logdir/admin. log shows a link is operational.
C) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
D) From the CMS menu. Maintenance Connection Status shows a link operational.
E) The arrow an the CMS menu is up

2. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch can have a direct-connect to the CMS
B) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
C) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
D) The switch and CMS can he connected through a network.

3. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Vector farm
B) Agent Login ID farm
C) Hunt Group farm
D) VDN farm

4. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) There is no network connection to CLAN.
B) CM version is not matching CMS setup.
C) CMS version is not configured an the system-parameters features farm,
D) CMS version is misconfigured on the system-parameters features form.

5. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong Communication Manager version on the CMS has been selected.
B) This message can be ignored as it is not the reason the link is down.
C) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
D) The wrong CMS has been installed and the correct server needs to be ordered.

Solutions: