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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Add the Client CLI information to the Incoming Call Route.
B) Add the ClI information to the Account Code.
C) Enable CLI tracking
D) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.

2. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).

A) One-X Portal
B) IIS
C) CCR
D) Voicemail Pro
E) ContactStore

3. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Duplicate the issue and obtain traces.
B) Test and document the results of the implemented solution.
C) Replace hardware outside warranty.
D) Research possible causes and implement a solution
E) Upgrade or downgrade the IP Office core software to fix the issue.

4. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify that the .bin file is in the Manager folder.
B) Verify from the extension from in the Manager application.
C) Verify the file names from the telephone menu.
D) Verify from Call Status.

5. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

A) Avaya telephones
B) VoiceMail Pro Clint
C) IP Office Manager
D) one-X Portal
E) one-X Portal for IP Office

Solutions: