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Apple SUP-2026 Exam Syllabus Topics:
| Section | Objectives |
| Mac Fundamentals | - User accounts and permissions
- macOS basics and system configuration
- Mac hardware and troubleshooting
|
| Recovery and System Diagnostics | - System troubleshooting and diagnostics tools
- Startup and recovery options
|
| Privacy, Security, and Sharing | - Sharing and collaboration features
- Privacy settings and user data protection
- Apple security technologies
|
| Device Management and Networking | - Mobile Device Management (MDM)
- Supporting Apple devices in organizations
- Network configuration and troubleshooting
|
| Backing Up and Restoring | - Backup methods including iCloud and Time Machine
- Restoring Apple devices and user data
|
| Apple Account and iCloud | - iCloud services and data synchronization
- Apple Account management
|
| iPhone and iPad Fundamentals | - Apple device hardware and accessories
- iOS and iPadOS features and management
- Device setup and configuration
|
Apple Device Support Sample Questions:
1. How can you enlarge the view on your Mac using an accessibility feature?
A) Use Assistive Touch.
B) Use Increase Transparency.
C) Use Magnifier.
D) Use Zoom.
2. What happens when you turn on Location Services in Privacy & Security settings?
A) It gives websites unrestricted access to all data shared with apps.
B) It allows apps, websites, and system services to ask permission to use your device's location.
C) It limits app access to Apple services only.
D) It turns on Wi-Fi and Bluetooth automatically to determine your device's location.
3. What can you use to unlock the FileVault-encrypted disk if a Mac is managed through User Enrollment?
A) Unlock Device command in Apple Configurator
B) The user's Apple Account credentials
C) Unlock Device command issued from Apple Business or Apple School Manager
D) Touch ID used when started in macOS Recovery
4. You are signed into a Mac using an administrator account. How do you reset a user password?
A) Reset the password in System Settings > Users & Groups.
B) Reset the password using Keychain Access.
C) Reset the password using Passwords.
D) Use your administrator password to log in to the user's account, and follow the prompts to change their password.
5. What happens when a supervised iPhone is put in Managed Lost Mode?
A) The device management service locks the user out, applies restriction profiles, and can locate the device.
B) The iPhone is locked, shows a custom Lock Screen message, and the device management service can locate it.
C) The Lock Screen shows a custom message, Activation Lock is turned on, and organization data is encrypted.
D) The device management service restricts use of organization data and apps until the iPhone is recovered.
Solutions:
Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |