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| Section | Objectives |
|---|---|
| Topic 1: Network and Sharing | - iCloud and network services - File sharing and permissions - Network configuration and troubleshooting |
| Topic 2: OS X Installation and Configuration | - Installing OS X Mountain Lion - OS X Recovery and startup options - Configuring system settings and user accounts |
| Topic 3: Security and Privacy | - User privacy and account management - Gatekeeper and malware protection - Firmware passwords and security settings |
| Topic 4: Hardware and Peripheral Troubleshooting | - External devices and peripherals - Power, startup, and performance issues - Mac hardware diagnostics |
| Topic 5: Application and System Troubleshooting | - Console, logs, and diagnostic tools - Preference files and user environment troubleshooting - Application launch and compatibility issues |
| Topic 6: File System and Storage Management | - FileVault 2 encryption - Disk Utility and disk troubleshooting - Time Machine backup and restore |
1. Oliver just bought a new Mac with OS X Mountain Lion installed. Given the default system settings, which of the following applications will he be unable to open?
A) Applications that install any kernel extensions.
B) Applications signed with a Developer ID.
C) Application from unidentified developers.
D) Applications available in the Mac App Store.
2. Which of the following Macs support AirPlay Mirroring in OS X Mountain Lion? SELECT ALL THAT APPLY
A) Mac Pro (Mid 2010)
B) MacBook (Late 2008 Aluminum)
C) MacBook Pro (Early 2011)
D) MacBook Air (Mid 2011)
E) Mac mini (Early 2009)
3. Jim purchased an application from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?
A) He must purchase the application again on the Mac App Store to install on the MacBook Pro.
B) Use Back to My Mac screen sharing to use the app on the iMac.
C) Sign in to his account in the Mac App Store, click Purchases, and then install the app.
D) Open iTunes, click on "Purchased on the Mac App Store" in the Store section, then install the app.
4. 
Examine the image above. If a Mac displays this flashing folder at startup, it
A) indicates that the unit has failed to pass the power on self test
B) is in Internet Recovery mode
C) is unable to find a startup disk that contains boot files
D) is looking for a Netboot Server
5. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?
A) Select the iMessage check box in System Preferences > iCloud
B) Help the customer download Messages from the Mac App Store.
C) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
D) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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