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Genesys GE0-806 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Initial WFM Configuration, Using WFM Configuration Utility
- Create, edit and delete Web Preferences, Installing the WFM server
|
| Topic 2 | - Integration with the CIM Platform
- Use the Commit-Rollback feature
|
| Topic 3 | - Elements of a Workforce Management System
- Change filter settings for the Calendar views
|
| Topic 4 | - Configure Activity Policies
- Web Architecture Overview
- Review Agent Preference options
|
| Topic 5 | - Explain the architecture and functionality of the Genesys Workforce Management System
- Create and Configure Business Unit (BU)
|
| Topic 6 | - Use the Rebuild Schedule wizard
- Split Volume and Staffing for Multi-Site Activity
|
| Topic 7 | - Review and edit Scenario Schedule
- Review Schedule Notifications
- Genesys WFM Interfaces
|
| Topic 8 | - Managing Calendar items (modify, approve, decline)
- Configure Activity Statistics
|
Reference: https://genbin.genesys.com/old/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf
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