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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Accidental Damage Protection and Defective Media Retention
B) Next Business Day Onsite and Installation
C) Accidental Damage Protection and Next Business Day Onsite Services
D) Configuration Services and Defective Media Retention

2. Which statement is true about the current market trends?

A) The workforce has increasing expectations for productivity.
B) Onsite workplaces are becoming obsolete.
C) Professional and personal lives are becoming more separate.
D) IT wants greater flexibility to purchase the latest technologies.

3. Which statement is true about HP Care Pack Central? (Select two.)

A) It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
B) It helps customers find discounts on hardware they plan to purchase.
C) It enables you to view recommended Care Packs and supporting information.
D) It helps you quickly identify eligible Care Packs for an HP hardware product.

4. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A) They automatically come with the Image and Application service.
B) They cover repairs due to spills, drops, or electrical surges.
C) They can be enhanced by adding remote support for minimal additional cost.
D) They help minimize the impact of downtime on the business.
E) They enable IT resources to focus more on the value-added business tasks.

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