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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Wider page array
B) Wider geographic coverage
C) Extended business hours
D) Market recognition

2. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Care Pack Services
D) HP Accidental Damage Protection

3. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
B) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
C) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
D) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable

4. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Channel Services Network
B) Aftermarket Channel Facilitation Program
C) Services360 Pro
D) HP Contractual Services

5. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Increased staff productivity
B) Removal of unplanned repair costs
C) Support for users with efficient escalation process
D) Secure protection of sensitive data
E) Reduced theft of computers and printers
F) Efficient support of mobile users

Solutions: