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| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Runbooks | 19% | - Troubleshooting role and techniques - Troubleshooting VSIs, VMware, and Internet services - Block storage troubleshooting - IBM Cloud Code Engine basics |
| Observability Topics | 18% | - Benefits and methods of monitoring and observability - Metrics, traces, and alert tools - Automated application monitoring and logging |
| Operations | 19% | - Operational Readiness Review (ORR) - Storage replication and failure domains - High availability, backup, and data recovery - Service roles and application deployments |
| Incident Management and Post-Incident Reviews | 12% | - Key incident management tenets and toolchain - Post-incident review concepts - Problem management and root cause analysis |
| SRE Fundamentals and Terminology | 15% | - Foundational reliability and resiliency techniques - Monitoring types and techniques - Four golden signals and troubleshooting basics - Compare SLOs, SLIs, and SLAs - Define key SRE responsibilities and principles |
| Deployments | 9% | - Continuous integration, delivery, deployment - Infrastructure as Code with Schematics - Zero-downtime deployment models |
| Security on IBM Cloud | 8% | - SRE role in security monitoring - Security issue recognition and response - User security policies and SIEM |
1. What are the three components of the SRE Error Budget Policy? (Select all that apply)
A) Service Level Objectives (SLOs)
B) Service Level Targets (SLTs)
C) Service Level Agreements (SLAs)
D) Service Level Indicators (SLIs)
2. How do service management processes relate to each other?
A) Incident Management and Problem Management are independent of each other
B) Incident Management depends on Problem Management
C) Problem Management depends on Change Management
D) Change Management depends on Incident Management
3. When troubleshooting block storage issues, what should be checked first?
A) The network connectivity between the VM and the block storage
B) The CPU utilization of the VM hosting the block storage
C) The data center location of the block storage
D) The physical condition of the storage disk
4. How can troubleshooting be approached for IBM Cloud Internet Services?
A) By checking DNS configurations and CDN caching settings
B) By directly modifying the network settings in production
C) By ignoring user-reported issues until they become critical incidents
D) By performing system-wide reboots without investigation
5. What is a typical toolchain used in Incident Management?
A) Ticketing system, change management, customer communication
B) Incident detection, post-mortem analysis, monitoring
C) Root cause analysis, automation, backup system
D) Disaster recovery, service catalog, service level agreement (SLA) management
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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