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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?

A) IBMBluebooks
B) IBMTechbooks
C) IBMTechnotes
D) IBMRedbooks

2. What would a L1 support professional use Really Simple Syndication (RSS) feed for?

A) to program an application.
B) to change a Web page.
C) to subscribe to updates from a Web page.
D) as a reliable tool for Site Services.

3. When actively working with a customer on a PMR and the problem is resolved, what is the best practice to close the PMR?

A) Discuss with a coworker as to whether the PMR should be closed.
B) Close the PMR without asking the customer if there is anything else IBM can help with.
C) Ask the customer for positive confirmation that the problem is resolved and that they agree the PMR may be closed.
D) Ask the customer for positive confirmation that the problem is resolved and follow-up a week later even if the customer states the PMR may be closed.

4. A customer opened a PMR to request a fixpack for WebSphere Application Server. What action should the L1 support professional take?

A) Post thread in developerWorks forum and direct the customer to it.
B) Contact L3 to get fixpack.
C) Search for fixpack and provide link and instruction to customer.
D) Close the PMR as it is out of L1 support scope.

5. What is the total time aOneTeam Severity 3 Problem Management Record (PMR) should be worked before passing to the BackEnd?

A) 3 business days
B) 5 business days
C) 1 hour
D) 4 hours

Solutions: