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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer would like to use Analytics to drive business growth, reduce fraud, and increase efficiency. However, budgets are limited and the customer would like to use IBM Spectrum Scale to save money with the current storage infrastructure.
Which two IBM Spectrum Scale characteristics are applicable? (Choose two.)

A) Increase storage utilization to defer future storage purchases.
B) Increase physical storage capacity to handle Analytics.
C) Reduce costs by using only high capacity drives.
D) Identify the data that a company can dispose of.
E) Reduce operational efficiency to increase performance.

2. A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

A) One or three year warranty with 24x7 response (dependent upon machine type).
B) Two year warranty with 9x5 next business day response.
C) Five year warranty with 24x7 response (dependent upon machine type).
D) One year warranty with 9x5 same business day.

3. A customer wants a new tape library. The customer currently uses LTO-4 tapes but has some older archive tapes on LTO-3.
What is the highest level tape drive the customer can install andstillread the older archive tapes and write to current tapes?

A) LTO-6
B) LTO-5
C) LTO-4
D) LTO-3

4. A customer has a single frame TS3500 tape library with 6-3592-E07 drives. A new open systems server was recently purchased and, because of budget constraints, the customer is considering less expensive LTO-6 drives while protecting investment in existing tape cartridges.
What is the most economical way to achieve this goal?

A) Replace 3592 drives with LTO-6 drives in the existing frame as is.
B) Add 6 LTO-6 drives in the existing frame.
C) Add 6 LTO-6 drives in a new frame.
D) Replace the frame and add LTO-6 drives.

5. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
B) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
C) Conduct a workshopwith customer system administrators and IBM technical fieldsupport representatives to jointly resolve the problem.
D) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.

Solutions: