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C9020-971 exam dumps

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  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • No. of Questions: 55 Questions and Answers
  • Updated: Aug 12, 2026

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: IBM Storage Solutions Overview- IBM storage product portfolio overview
- Enterprise storage system components
Topic 2: Data Protection and Availability- High availability and disaster recovery
- Replication technologies
- Backup and restore concepts
Topic 3: Storage Administration and Management- Storage monitoring and performance management
- Volume provisioning and configuration
- Capacity planning and optimization
Topic 4: SAN and Networked Storage- iSCSI and IP-based storage networking
- Zoning, masking, and connectivity
- Fibre Channel SAN concepts
Topic 5: Troubleshooting and Support- Performance troubleshooting
- Log analysis and problem determination
- Common storage issues and diagnostics
Topic 6: Storage Fundamentals- Basic storage concepts (block, file, object)
- RAID concepts and data protection mechanisms
- Storage architectures and tiers

IBM Enterprise Storage Technical Support Sample Questions:

1. A customer is interested in controlling the rapid growth of its database environment while providing the highest performance and lowest latency.
Which solution satisfies the customer's requirements and provides the best Total Cost of Ownership?

A) XIV Gen3 with SSD
B) IBM FlashSystem V840
C) DS8870
D) IBM FlashSystem 840


2. A customer is having difficulty with managing the heterogeneous storage infrastructure and tracking the performance of SAN-attached devices.
Which IBM product will resolve the customer's immediate concern?

A) Fabric Manager
B) IBM Director
C) IBM Spectrum Virtualize
D) IBM Spectrum Control


3. A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?

A) ProtecTIER TS7650G
B) DS8870
C) XIV
D) SONAS


4. A customer has a VMware environment and is limited in the number of hosts that can access a given LUN. This is causing a problem for the storage administrator. The customer wants to overcome this issue when purchasing the next storage device.
Which function within the storage hardware does this customer require?

A) Hardware Assisted Locking
B) Pluggable Storage Architecture
C) Hardware Accelerated Move
D) vStorage APIs for Storage Awareness


5. Which XIV Gen3 replication feature provides the ability for a remote target volume to be initialized without requiring the concepts of the source volume to be re-replicated over an inter-site link?

A) Offline Initialization
B) Quick Initialization
C) Synchronous Replication
D) Asynchronous Replication


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: B

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