
IBM C2090-045 Value Package
(Include: PDF + Desktop Test Engine + Online Test Engine)
- Exam Code: C2090-045
- Exam Name: IBM Information Management Front End Tools and Processes
- No. of Questions: 40 Questions and Answers
- Updated: Sep 02, 2025
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(Include: PDF + Desktop Test Engine + Online Test Engine)
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1. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?
A) Make sure, all people have your mobile phone number, to contact you any time.
B) Make sure that Bluepages is always up to date with current contact information.
C) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
D) As soon as you are in the office, make sure that you tell everyone you are available now.
2. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?
A) 3 business days
B) 5 business days
C) 1 hour
D) 4 hours
3. What is purpose of the Assist on Site (AOS) tool?
A) It is a remote tool by which a BackEnd engineer can contact their customer.
B) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
C) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
D) It is a remote tool by which IBM Learning Services can perform remote education for a customer.
4. Which actions can customers perform using the Electronic Service Request tool?
A) open and escalate their PMRs
B) open, requeue and close their PMRs
C) open, update or search for their PMRs
D) open and close their PMRs
Solutions:
Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D |
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