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  • Exam Code: 920-020
  • Exam Name: MCS 5100 Ris.4.0 Installation & Commissioning
  • No. of Questions: 100 Questions and Answers
  • Updated: Aug 12, 2026

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Nortel 920-020 Exam Syllabus Topics:

SectionWeightObjectives
Installation and Configuration30%- Software installation procedures
  • 1. Patch and release upgrade procedures
    • 2. MCS 5100 installation steps
      - System configuration
      • 1. Initial system setup
        • 2. Network and service configuration
          MCS 5100 System Architecture and Components20%- Hardware and software components
          • 1. Software package structure (Release 4.0)
            • 2. Server roles and deployment model
              - Core system architecture
              • 1. MCS 5100 network components overview
                • 2. Call processing architecture
                  Commissioning and Testing25%- Troubleshooting
                  • 1. Common installation issues
                    • 2. Log analysis and diagnostics
                      - System validation
                      • 1. Call routing and signaling tests
                        • 2. Service startup verification
                          Installation Planning and Requirements25%- Pre-installation planning
                          • 1. Site readiness and network requirements
                            • 2. Capacity planning and sizing
                              - System prerequisites
                              • 1. Hardware compatibility requirements
                                • 2. Operating system and dependencies

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