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| Section | Objectives |
|---|---|
| Topic 1: Contact Center System Integration | - Telephony integration
|
| Topic 2: Contact Center Routing and Interaction Handling | - Interaction handling
|
| Topic 3: Contact Center SCE Scripting Fundamentals | - Scripting tools and interfaces
|
| Topic 4: Troubleshooting and Optimization | - Performance optimization
|
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