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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) allows you to use the same product hierarchy as sales
B) requires less work and effort
C) allows the display of a product hierarchy specifically for service purposes
D) allows use of a simpler hierarchy

2. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is enabled by default.
B) It is exportable to Excel.
C) It is available only to authorized administrators.
D) It is searchable by date range, username, event type, event severity, and event duration.
E) It allows users to save searches for later reuse.

3. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Notes
B) Sales opportunities
C) Service requests
D) Contacts
E) Social network

4. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A) You have not enabled the Computer Telephony Integration (CTI) service.
B) You did not enable the vertical toolbar which is required, while the horizontal is optional.
C) The signed-in user does not have the appropriate access privileges to a toolbar.
D) You entered a toolbar height that is not more than 70 pixels.
E) The only toolbar enabled is the default one, and you must configure at least two.

5. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Configure products groups and product items in Engagement Cloud.
B) Add images as the product image will not be pulled from Engagement Cloud.
C) Add product ID(s) to the database component.
D) Add the Product object to your DCS application.

Solutions: