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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about Knowledge Advanced views? (Choose two.)

A) Views do not depend on the number and purpose of the interface that your organization uses.
B) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
C) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
D) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
E) View cannot be renamed or deleted but only modified.

2. How can you access the Report Explorer?

A) Home > Configuration > Report management > Report explorer
B) Home > Analytics > Report Explorer
C) Home > Configuration > Report Explorer
D) Home > Analytics > Report management > Report explorer
E) Home > Configuration > Report management

3. Which action cannot be performed on a dashboard?

A) open a report for editing from a dashboard
B) add a web browser to a dashboard
C) queue a dashboard manually
D) send queued dashboards to comma-separated values (CSV) file

4. Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

A) StandardFilter
B) Runtime Selectable filter
C) Fixed filter
D) Restricted Filter
E) Docked filter

5. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A) Rename the Platinum SLA, change the total incident value to 100, and save it.
B) In the Platinum SLA modify the total incident count to 100 and save it.
C) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
D) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

Solutions: