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SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:

1. What must you maintain to transfer data into SAP Hybris cloud for customer?
Please choose the correct answer.
Response:

A) Code List Mapping
B) Number ranges for business objects
C) ID Mapping
D) Migration Templates

2. What activities do you perform in the Administrator work center to enable a new social media channel?
There are 3 correct answers to this question.
Response:

A) Select the social media channel service level.
B) Define the ticket priority with the social media channel provider.
C) Select the channel type.
D) Set up access to your social media account.
E) Create and schedule a social media import run.

3. You need to change the settings for the lead aging notification. What do you have to do?
Please choose the correct answer.
Response:

A) Use the Application and User Management work center to assign users to the notification.
B) Use the Administrator work center to set up priorities for the notification.
C) Use the business configuration work center to modify the number of days of the notification expiration.
D) Use the Sales work center to trigger the time of the notification.

4. What is a workflow rule used for?
There are 2 correct answers to this question.
Response:

A) To set up automatic e-mail notifications
B) To set up the organizational work distribution
C) To define and activate an approval process
D) To define and activate rules for automatic field updates

5. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?
Please choose the correct answer.
Response:

A) Define the contact person in the Administration work center.
B) Update the contact details in your organization structure.
C) Define a new service agent.
D) Define the contact person in the Service Control Center.

Solutions: