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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What are key success factors in message solving? (Choose two)

A) Work without additional help.
B) Put yourself in the customer's shoes.
C) At first, try to guess.
D) Solve the customer's issue - no more and no less.

2. What is the definition of Initial Response Time (IRT)?

A) The amount of time that a customer message has been the responsibility of SAP.
B) The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the customer changes the message status to - Completed for author.
C) Agreed time within which the Partner must confirm receipt of an Incident and provide the End User with an initial qualified response.
D) The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the message processor changes the message status to - Completed.

3. How can you switch to the debugging mode?

A) Choose Help ? Debugging
B) Enter /h in the command field
C) Enter /debug in the command field
D) Enter /debugging in the command field

4. Which of the following statements accurately describe a client in an SAP system? (Choose two)

A) A client represents a completely independent business entity.
B) A client may represent an entire company.
C) A client has its own database.
D) A client corresponds to a customer.

5. What is the function of the F4 key? (Choose two)

A) Add or remove a value to/from the list of possible entries.
B) Display documentation on possible entries.
C) Display the possible entries.
D) Search for possible entries.

Solutions: