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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Mobile Application | 20% | - Offline Capabilities
- Mobile Checkout and Time Tracking
- Real-Time Communication
- Field Service Mobile App Features
|
| Configuration and Integration | 16% | - Third-Party System Integration
- API and Web Services
- SAP FSM System Configuration
- Integration with SAP ERP and CRM
|
| Resource Management | 22% | - Skill-Based Matching
- Workforce Planning and Forecasting
- Travel and Route Optimization
- Technician Management
|
| Service Order Management | 26% | - Service Order Status Management
- Service Order Creation and Processing
- Service Order Scheduling and Planning
- Service Order Assignment and Routing
|
| Service Reporting and Analytics | 16% | - Reports and Dashboards
- Service Performance Metrics
- KPI Monitoring and Analysis
- Custom Report Generation
|
SAP Certified - SAP Field Service Management Sample Questions:
1. In which cases can smartforms be used?
There are two correct answers.
A) To navigate to a job location
B) To ensure the technician captures data on-site
C) To assign a technician to a job
D) For error analysis and resolution steps
2. Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
A) Predicting assignment duration
B) Filling smartforms
C) Creating activity summaries
D) Filtering on the planning list
3. Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
A) Mobile API
B) Appointment Booking API
C) Data API
D) Query API
E) Service API
4. RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.
A) Employee satisfaction
B) Customer service protocols
C) Processes
D) Marketing channels
E) Tools
5. What updated requirements are included in the RISE Competency Framework?
There are two correct answers.
A) Mandatory annual reviews
B) Support Accreditation
C) Marketing strategy certification
D) Project-level professional certification
Solutions:
Question # 1 Answer: B,D | Question # 2 Answer: A,C,D | Question # 3 Answer: B,C,D,E | Question # 4 Answer: C,E | Question # 5 Answer: B,D |