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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A) Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
B) Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
C) Ensure platform events mode is enabled
D) Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

2. A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A) Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
B) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
C) Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
D) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs

3. ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A) Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
B) Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
C) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
D) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration

4. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
B) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
C) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
D) Manage product catalog in communication cloud and periodically synchronize the web channels automatically

5. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A) Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
B) Ensure platform Events mode is enabled for Order Management
C) Split Line Items in the same order before submitting the order and request an increase to order size limits
D) User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

Solutions: