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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
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| Section | Weight | Objectives |
|---|---|---|
| Case Management | 17% | - Case Digests and Service Definitions
|
| CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Platform Analytics and Reporting
|
| CSM Configuration | 38% | - CSM in ServiceNow
|
| CSM Best Practices and Knowledge Management | 10% | - CSM Best Practices
|
| CSM Foundational Data Model | 27% | - Product Models
|
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