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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following are effectiveness KPIs?

A) All the answers
B) Transportation capacity utilization (%)
C) Employee engagement index (# / %)
D) Time to process request per agent (# / time)

2. Objectives should start with:

A) Adjectives
B) Action verbs
C) Nouns
D) Value drivers

3. Which start target would you propose for "Net Promoter Score (NPS) (%)", tracked at organizational level?

A) 1
B) #10
C) 100
D) This is not a KPI

4. Who is responsible for monitoring the achievement of KPI targets?

A) Data custodian
B) Report generator
C) KPI owner
D) Strategy/Performance Manager

5. Which is the definition of "Hospital bed occupancy rate (%)"?

A) Measures the percentage of beds in the hospital that are occupied by patients, from the overall number of hospital beds
B) Maximizes the occupancy of hospital beds
C) None of the answers
D) Calculates how many hospitals are occupied

Solutions: