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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. What is a disadvantage of group decision making?
Select one.

A) Norm disintegration
B) Felt conflict
C) Role disintegration
D) Groupthink

2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Select one.

A) Altering the structural variables and confrontation
B) Altering the human variables and roughing
C) Altering the human variables and confrontation
D) Altering the structural variables and smoothing

3. Which team consists of employees from about the same hierarchical level but from different work areas who come together to accomplish a common task?
Select one.

A) Problem-solving team
B) Cross-functional team
C) Self-managed work team
D) Semi-virtual team

4. Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an "in" or an "out"?
Choose 1 answer

A) Leader-member exchange theory
B) Path-goal theory
C) Situational leadership theory
D) Leader-participation model

5. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.

A) Establish more rigid roles for group members
B) Decrease the difficulty of becoming a group member
C) Physically isolate the group
D) Make the group larger

Solutions: