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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. Which statement describes the development phase of the systems development life cycle (SDLC)?

A) Placing the software or information system into production to allow users to perform business operations
B) Performing corrections, additions, and upgrades to ensure the system continually meets business goals
C) Bringing project pieces together, checking interoperability, and verifying functionality
D) Physically constructing software and information systems using programming languages

2. Which statement describes the role of Information Technology Infrastructure Library (ITIL) in modern IT management?

A) ITIL dictates the step-by-step processes for IT departments.
B) ITIL is applicable to large enterprises with extensive IT departments.
C) ITIL replaces existing IT management frameworks.
D) ITIL offers adaptable guidelines to enhance IT services.

3. Which term refers to the ability to adapt a facility layout to accommodate new product lines or technology upgrades?

A) Sustainability
B) Scalability
C) Material requirements planning
D) Operational redundancy

4. A company wants to create a shopping bot that will search several retailers' websites to find the best prices on products that it frequently orders. Which type of software should the company use to create a shopping bot?

A) Fuzzy logic
B) Neural network
C) Intelligent agent
D) Virtual reality

5. Which customer relationship management (CRM) feature helps businesses track the effectiveness of their marketing?

A) Promotion strategy evaluation
B) Campaign performance analysis
C) Message delivery tracking
D) Contact response summaries

Solutions: