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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What defines acceptable standards of behavior that are shared by group members?

A) Group norms
B) Group status
C) Group conformity
D) Group roles

2. Which option defines organizational culture?

A) A system of unique physical parameters that describes the organization
B) A method of stratifying the organization's target market
C) A human resources department program for recognizing diversity
D) A unique system of shared organizational meaning

3. What is an aspect of cross-functional teams that makes them difficult to manage?

A) It takes time to build trust and teamwork among people with different experiences and perspectives.
B) Team leaders cannot ensure that team members are located in the same work unit.
C) Cross-functionality fluctuates too frequently.
D) Cross-functional leaders prevent team members from making their own decisions.

4. Employee A noticed that Employee B was late for work, and A's perception of why B was late will determine what action A takes in this situation. Considering attribution theory, which factors will determine A's perception regarding whether B's behavior was internally or externally caused?

A) Creativity, relationships, and expertise
B) Situation, attributes, and alternatives
C) Distinctiveness, consensus, and consistency
D) Problem, criteria, and alternatives

5. A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?

A) Motivator
B) Planner
C) Coordinator
D) Controller

Solutions: