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Avaya 132-S-900 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Video & Collaboration Design | - Video conferencing integration
- 1. Unified communications integration
|
| Topic 2: Unified Messaging Design | - Voicemail and messaging integration
- 1. Messaging system integration with Aura
|
| Topic 3: Security Considerations | - Secure VoIP deployment
- 1. Network segmentation and firewalling
- 2. SIP security and TLS/SRTP
|
| Topic 4: Branch & Remote Worker Design | - Distributed enterprise telephony
- 1. Survivability and fallback design
- 2. Remote SIP endpoint connectivity
|
| Topic 5: Call Center Design | - Contact center architecture
- 1. Agent and queue design
- 2. Routing strategies and skill-based routing
|
| Topic 6: Session Manager & System Manager Design | - Call routing and SIP domain design
- 1. Routing policies and normalization
- 2. User and endpoint administration design
|
| Topic 7: Avaya Aura Architecture & Solution Design | - Core Avaya Aura components overview
- 1. System Manager provisioning concepts
- 2. Communication Manager architecture
- 3. Session Manager role and design
|
| Topic 8: Network Infrastructure Design | - IP network design for voice
- 1. WAN/LAN design considerations
- 2. QoS for voice traffic
|