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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM.
The password has been verified and is correct. What is a cause of this problem?

A) The userhas no ACCCM Role assigned.
B) The Extension Number in the User Form is invalid.
C) The Provisioning Server is slopped.
D) Theuserhas noCommunication Manager (CM) Role assigned.

2. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.

How can this error be resolved?

A) Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
B) Give the logged in user full control of the C:\ directory.
C) Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.
D) Give the logged in user full control of the C:\temp directory.

3. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
B) 32Bit Windows XP with 2 GB of memory
C) 32 bit Windows 2008 R2 server with 2 GB of memory
D) 64 Bit Windows 2008 R2 server with 4 GB of memory
E) 32 BitLinux server with2GB of memory

4. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Select the language in the ACCCM userInterface Language Meld for each location.
B) Enable Support Local Language in the System Parameters.
C) Check all of the required languagesin the System Language field drop down box duringinstallation
D) Enter the language in the Language field that displays for each object.

5. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Interactive Voice Response (IVR) Self-Service
B) Call Flow Management
C) CM Extensions Management
D) Visual Phone

Solutions: