A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
" Open " cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.
" Awaiting Closure " cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
" Closed " cases with case description, resolution, case closed date fields with a link to duplicate cases.How should the consultant design the FlexCard solution to meet these requirements?
- A. Using three FlexCards
- B. Using a single FlexCard with multiple card filters
- C. Using a single FlexCard with three states
- D. Using a single FlexCard with three flyouts
Reveal Solution
Discussion
Correct Answer: C 🗳️
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