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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Change Management and Training | 13% | - Develop user adoption strategy and documentation
- Define support processes and escalation paths
- Plan and execute change management activities
- Create training materials and end-user guides
|
| Analytics and Monitoring | 13% | - Implement error handling and logging
- Monitor site performance and user engagement
- Configure Site.com analytics and reporting
- Conduct user feedback collection and optimization
|
| Implementation and Integration | 28% | - Implement search functionality and content tagging
- Configure SSO and authentication providers
- Integrate external systems via APIs and connected apps
- Implement Einstein bots and chat functionality
- Build and configure Experience Builder pages and components
- Configure email and notification templates
|
| Discovery and Scoping | 18% | - Assess organizational readiness for digital transformation
- Understand customer business objectives and challenges
- Define scope and create solution design
- Identify key stakeholders and user personas
|
| Solution Design and Business Logic | 28% | - Design data access and visibility rules
- Set up and manage CMS content and files
- Implement security model (profiles, permission sets, sharing rules)
- Design Experience Cloud site architecture (themes, templates, branding)
- Configure Lightning Web Components for customizations
- Configure navigation, menus, and site structure
|
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.
Mow should the Experience Cloud consultant implement this?
A) Create a custom login page using Lightning components and use the Google REST API to access customers' basic profile data.
B) Set up a login flow for communities that accepts the customers' Google credentials and matches with the credentials stored on the user records in Salesforce.
C) Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data.
D) Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.
2. Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers
A) Edit the applicable user profile
B) Create a permission Set
C) Select a permission pot for a given experience
D) Select the profile for a given experience
3. Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers
A) Customer Community Plus
B) External Apps
C) Channel Account
D) Commerce Portal
4. Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?
A) Salesforce Tabs + Visualforce
B) Customer Service
C) Build Your Own (LWR)
D) Build Your Own (Aura)
5. Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers
A) Only person accounts can be created as partner users.
B) Only business accounts can be created as partner users
C) Assign Customer Community Plus license to partner users.
D) AssignPartner Community license to partner users.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: C,D | Question # 3 Answer: A,B | Question # 4 Answer: C | Question # 5 Answer: C,D |