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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
| Call Routing and Networking | - Multi-site networking
- 1. Voice Compression Module utilization
- 2. Call routing optimization
- 3. Small Community Network (SCN) design
- 4. Trunk resource planning
|
| Implementation and Configuration | - System deployment
- 1. Licensing and feature activation
- 2. User and extension configuration
- 3. Initial configuration
|
| Telephony and Messaging Applications | - Communication applications
- 1. Meet-me conferencing
- 2. VoiceMail Pro
- 3. Auto attendant and messaging features
|
| IP Office Hardware and Components | - Platform hardware selection
- 1. Digital and analog endpoint support
- 2. Interface cards
- 3. Control units and expansion modules
|
| Maintenance and Troubleshooting | - Operational support
- 1. Fault diagnosis
- 2. Performance verification
- 3. Common issue resolution
|
| Solution Design | - SME communications solution architecture
- 1. Capacity planning
- 2. Site topology and scalability
- 3. IP Office platform selection
|
| Infrastructure Data Gathering | - Customer productivity requirements
- 1. Current PBX/key system features and dial plan
- 2. Existing data network
- 3. Business application integration requirements
- 4. Existing telecom infrastructure
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?
A) G.711 for the SIP trunk and G.729(a) for the IP telephones
B) G.729(a) for the SIP trunk and G.711 for the IP telephones
C) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
D) G.711 for the SIP trunk and G.711 for the IP telephones
2. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
A) Historical Reporting Application
B) Call Detail Reporter
C) System Status Application
D) Advanced Summary Reporter
3. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A) MAPI
B) IMAP
C) POP3
D) HTTP
4. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
A) The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.
B) The telephone display massage cannot be changed.
The prompt cannot be changed.
C) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
5. Which two are power option for IP telephones on the IP Office? (Choose two.)
A) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
B) Class "B"24 Volt power supply
C) Power-over-Ethernet switch conforming to 802.3af standards
D) Class "A"24 Volt power supply
Solutions:
Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A,C |