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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Quality Management
B) Contact Recording
C) Analyze module
D) Live Monitor
E) Coach and Learn

2. Which of the following is the best description of the SIP Line Appearance feature?

A) Permits instant two-way conferencing on SIP video endpoints
B) Causes desk phones to present SIP call appearances the same as trunk line calls
C) Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
D) Allows placement of SIP calls on selectable trunk line extensions
E) Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks

3. A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?

A) Select Edition
B) Server Edition
C) Preferred Edition
D) Essential Edition
E) Basic Edition

4. Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

A) Simplifying management
B) Customer Satisfaction
C) Work from anywhere
D) Bring Your Own Device (BYOD)
E) Driving efficiencies

Solutions: