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| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Communication Manager Core Configuration | - System architecture and call processing
|
| Topic 2: Avaya Contact Center Integration | - Integration with Aura components
|
| Topic 3: Avaya Call Management System (CMS) Implementation | - CMS architecture and data collection
|
Which command is used to find the current CMS release?
Correct Answer: D 🗳️
A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
Correct Answer: B 🗳️
Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
Correct Answer: A,C 🗳️
Explanation: Only visible for Actual4Labs members. You can sign-up / login (it's free).
In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
Correct Answer: D 🗳️
At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?
Correct Answer: D 🗳️
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