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What Is The Cisco 500-450 Exam?
As stated above, this exam is also called Implementing and Supporting Cisco Unified Contact Center Enterprise. You will come across 65-75 questions in the test that you have to attempt within 75 minutes. Like other Cisco exams, the questions are in the form of multiple-choice, drag and drop and fill in the blank. It's worth remarking that to register for the exam, you have to pay $300. However, this price varies from one country to another and you can check it on the Cisco website. The exam is conducted by Pearson VUE, and you can take it online or at the nearest test center.
Time is valued especially when we are all caught up with plans and still step with the handy matters. If you suffer from procrastination and cannot make full use of your sporadic time during your learning process, it is an ideal way to choose our 500-450 training materials. We can guarantee that you are able not only to enjoy the pleasure of study but also obtain your certification successfully, which can be seen as killing two birds with one stone. You will have a full understanding about our 500-450 guide torrent after you read the following advantages. And you will be surprised to find our superiorities than the other vendors.
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Cisco 500-450 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Identify call flow issues for agent transfers in the Cisco Unified CCE solution
- Describe the Extended Call Context variables with Cisco Unified CVP
|
| Topic 2 | - Identify call flow issues and considerations for the Cisco Unified CVP scripts
- Describe the internal communications between Cisco Unified ICM components
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| Topic 3 | - Describe the available tools in the Cisco Unified CCE solution to support Cisco Finesse
- Describe the configuration requirements for voice gateway used in Packed CCE deployment
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| Topic 4 | - Identify issues in Cisco Unified CVP log and trace files
- Describe the requirements for Cisco Unified ICM heartbeats
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| Topic 5 | - Describe the Cisco Unified Intelligence Center requirements using virtualization environment
- Describe the steps required for Cisco Finesse configuration updates
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| Topic 6 | - Describe the configuration elements for Cisco Unified CVP that is required in Unified ICM
- Describe the synchronization between Cisco Unified ICM components
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| Topic 7 | - Identify issues in Cisco Unified Enterprise outbound option log and trace files
- Describe the install and setup for SIP dialer and voice gateways
|
Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 by Cisco
This course is also 5 days long and further discusses the understanding of the requirements and resources needed for the complex adds and changes that occur in the UCCE environment. It is a high-level training that is designed for the advanced administrators who are responsible for the level 2-3 support of the solution. So, it gives you a deeper exposure to the tools and technical operational requirements used to ensure the functionality.