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Now that you’re aware of the test domains, here are the core publications and a study guide developed to assist you in building up yourself in those key areas:
- ITIL Service Design by AXELOS
This is another publication for the ITILSC-SOA exam that you have to look at and understand its content. In particular, it offers a description of the kind of approach that will ensure that whatever is introduced into environments, which are fully supported, are IT services that are relevant in meeting the current as well as tomorrow’s business needs of an organization. Also, note that the content of such material is a contribution of experienced practitioners from all over the globe.
- Service Offerings & Agreements ITIL Handbook by itSMF UK
This ITILSC-SOA exam official prep guide is for quick reference and is also a portable handbook that comes in handy when you have to source information as a practitioner. It covers the exam syllabus and helps you study well for the SOA module belonging to the ITIL Intermediate Capability.
- ITIL Service Strategy by AXELOS
This official publication is a representation of the experience as well as knowledge combined from practitioners from all over the world. It avails a standard that stands for quality in IT services alongside the functions, processes, and capabilities that are required in supporting them. The content you will be coming across in the official validation is contained in this book.
- Service Offerings & Agreements: Guide for ITIL Exam Candidates by Richard Griffiths
The revision book is to avail the guidance of best practices within the SOA and prepare you for your ITILSC-SOA test. It is directed at exam-takers and those working in organizations, whose roles cover fields like the management of service portfolio, the management of service catalogue, demand management, financial management, and supplier management, among others.
ITILSC-SOA Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-SOA exam dumps will include the following topics:
- Technology and implementation considerations
- Service catalogue management
- Business relationship management
- Demand management
- SOA roles and responsibilities
- Service level management
- Service portfolio management
- Introduction to service offerings and agreements (SOA)
- Financial Management for IT services
- Supplier management
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More qualifications that candidates for such a test are to have include:
- Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
- Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
- Management of service portfolio;
- Demand management;
- IT services financial management;
- Supplier management;
- Management of catalogue services;
- Management of service levels;
- Management of business relationships.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
What Group Is ITILSC-SOA Designed for?
The ITILSC-SOA test is intended for those who desire to gain the ITIL Intermediate Service Offerings and Agreements (SOA) certificate. Thus, specialists like IT managers, availability managers, supplier relationship managers, capacity managers, IT finance managers, and service portfolio managers qualify to take it. Other target groups include:
- Those candidates with the ITIL Foundation certification in ITSM and have a desire of advancing to higher ITIL designations;
- Applicants reaching for ITIL Expert certificate;
- Those wishing to delve into the SOA processes as well as to know how they may be utilized in improving IT service in addition to supporting quality in a given organization;
- Individuals wishing to progress toward the ITIL Master certification within ITSM, where the prerequisite is the ITIL Expert.
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Objectives |
| Supplier Management | - Supplier Lifecycle
- 1. Supplier Evaluation
- 2. Supplier Categorization
- 3. Supplier and Contract Database
- 4. Contract Management
|
| Introduction to Service Offerings and Agreements | - SOA Context
- 1. Design Coordination
- 2. Business Case and ROI
- 3. Strategy Management for IT Services
- Service Management as a Practice
- 1. Business Value
- 2. Service Lifecycle
- 3. Utility and Warranty
|
| Organizing, Technology and Implementation | - Technology and Implementation Considerations
- 1. Implementation Challenges
- 2. Technology Architecture
- 3. Supporting Tools
- 4. Critical Success Factors and Risks
- Roles and Responsibilities
- 1. Service Owner
- 2. Process Owner
- 3. Process Practitioner
- 4. Process Manager
|
| Service Portfolio Management | - Service Portfolio
- 1. Service Pipeline
- 2. Portfolio Methods
- 3. Service Catalogue Relationship
|
| Financial Management for IT Services | - Financial Processes
- 1. ROI and Value Analysis
- 2. Cost Models
- 3. Charging
- 4. Budgeting
- 5. Accounting
|
| Business Relationship Management | - Customer and Business Relationships
- 1. Business Value Realization
- 2. Customer Requirements
- 3. Stakeholder Communication
|
| Demand Management | - Demand Analysis
- 1. Service Packages
- 2. Demand Modeling
- 3. Patterns of Business Activity
- 4. User Profiles
|
| Service Level Management | - Performance Management
- 1. Service Improvement Plans
- 2. Service Reviews
- 3. Service Reporting
- Service Agreements
- 1. Service Level Agreements
- 2. Underpinning Contracts
- 3. Service Level Requirements
- 4. Operational Level Agreements
|
| Service Catalogue Management | - Catalogue Structure and Maintenance
- 1. Technical Service Catalogue
- 2. Catalogue Interfaces
- 3. Business Service Catalogue
|