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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice forms a link between the service provider and the users of services?

A) Change enablement
B) Service desk
C) Service level management
D) Problem management

2. What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

A) Service provision
B) Service management
C) Service consumption
D) Service offering

3. Which two practices use workarounds?

A) Incident management and continual improvement
B) Problem management and incident management
C) Change enablement and continual improvement
D) Change enablement and problem management

4. What is the definition of a problem?

A) A cause, or potential cause, of one or more incidents
B) Any change of state that has significance for the management of a configuration item (CI)
C) An unplanned interruption to a service, or reduction in the quality of a service
D) An incident for which a full resolution is not yet available

5. Which is an activity of the 'problem management' practice?

A) Resolution of incidents in a time that meets customer expectations
B) Restoration of normal service operation as quickly as possible
C) Authorization of changes to resolve the cause of problems
D) Prioritization of problems based on the risk that they pose

Solutions: