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| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Value System (SVS) | - Service value chain - Continual improvement - Governance - Guiding principles |
| Topic 2: ITIL Practices Overview | - General management practices (e.g., incident, change, problem management) - Technical management practices - Service management practices |
| Topic 3: Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
| Topic 4: The Four Dimensions of Service Management | - Partners and suppliers - Value streams and processes - Organizations and people - Information and technology |
Welche Fähigkeiten sind für die Praxis des „Service Level Managements“ erforderlich?
Correct Answer: C 🗳️
Was ist ein Zweck der Service Desk-Praxis?
Correct Answer: D 🗳️
Was kann helfen, den Widerstand gegen eine geplante Verbesserung bei der Anwendung des Leitbildes zu verringern?
„Zusammenarbeiten und Sichtbarkeit fördern“?
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Labs members. You can sign-up / login (it's free).
Was beinhaltet der Zweck der Praxis des „Release-Managements“?
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Labs members. You can sign-up / login (it's free).
Welche Vorgehensweise behandelt alle vordefinierten, vom Benutzer initiierten Serviceaktionen?
Correct Answer: D 🗳️
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