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SAP C_C4HCBU1808 Exam Syllabus Topics:
| Section | Objectives |
| Product Content Management | - Product Data Modeling
- 1. Products, variants, and classifications
- 2. Catalog management and versions
- Product Information Management (PIM)
- 1. Managing product attributes and media
- 2. Data imports and synchronization
|
| SAP Commerce Cloud Fundamentals | - Architecture Overview
- 1. SAP Commerce Cloud system architecture and components
- 2. Cloud deployment concepts and environments
- Business User Roles and Navigation
- 1. Backoffice navigation and personalization
- 2. User roles and permissions in Commerce Cloud
|
| Merchandising and Storefront Management | - Search and Navigation
- 1. Search result optimization
- 2. Faceted search configuration
- Assortments and Categories
- 1. Category structure and navigation
- 2. Product placement and merchandising rules
|
| Customer and Order Management | - Order Lifecycle
- 1. Returns and refunds handling
- 2. Order creation and processing
- Customer Management
- 1. Customer accounts and profiles
- 2. Customer service operations in Backoffice
|
| Marketing and Promotions | - Personalization
- 1. Content personalization rules
- 2. Targeting and segmentation concepts
- Promotion Management
- 1. Creating and managing promotions
- 2. Coupons and discount rules
|
SAP Certified Application Associate - SAP Commerce Cloud Business User Sample Questions:
1. In which project phase do you make a go/no-go decision for the Build phase? (2)
A) Deployment
B) Engineering
C) Exploration
D) Foundation
2. Why would you use a classification category? (2)
A) To link custom properties to products or catalog categories
B) To hold custom properties
C) To group products that require custom properties
D) To organize products that belong to a catalog version
3. What does the Assisted Service Module enable a customer sales and service agent to do? (3)
A) Override the rules of a promotion on behalf the customer
B) Create a voucher on behalf of the customer
C) View or edit the customer's cart using the 360 degree customer view
D) Search for a customer's account or session
E) Create a new customer account on the customer's behalf
4. Which of the following are out-of-the-box features of the GDPR support in SAP Commerce? (3)
A) Order tracking
B) Personal data reporting
C) Data retention/deletion
D) Consent management
E) Breach notification
5. Why might you use an ImpEx script? (3)
A) To install AddOns
B) To migrate data from a testing environment to a quality assurance environment
C) To import a specific set of product data using a cron job
D) To make changes to the items.xml file
E) To set up user groups and access rights
Solutions:
Question # 1 Answer: C,D | Question # 2 Answer: A,C | Question # 3 Answer: C,D,E | Question # 4 Answer: B,C,D | Question # 5 Answer: B,C,E |