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Salesforce AP-204 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Visit Planning | 6% | - Territory and route management
- 1. Route planning and scheduling
- 2. Territory setup and assignment
- 3. Visit frequency and prioritization
|
| Topic 2: Data Setup | 36% | - Security and access
- 1. Data visibility and sharing rules
- 2. User roles and permissions
- Consumer Goods Cloud data model
- 1. Assortments and catalog management
- 2. Product hierarchy configuration
- 3. Object relationships and data structure
- 4. Retail store and account data setup
|
| Topic 3: Visit Execution | 36% | - In-store process management
- 1. Visit and task configuration
- 2. Surveys and assessments
- 3. Order capture and asset management
- Automation and validation
- 1. Validation rules and business logic
- 2. Flows and process automation
|
| Topic 4: Analytics | 6% | - Reporting and KPIs
- 1. Performance measurement and tracking
- 2. Dashboard and report setup
|
| Topic 5: Platform | 10% | - Core platform configuration
- 1. User interface and navigation
- 2. Application setup and customization
|
| Topic 6: Integrations | 6% | - System connectivity
- 1. Integration with ERP and external systems
- 2. API and data synchronization
|
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. Which statement is correct about Consumer Goods- Einstein Visit Recommendations?
A) Visit Recommendations can be created using the Next Best Action Strategy
B) Visit Recommendations rules consider the store operating hours
C) Visit Recommendations are automatically generated by recent case activities
D) Visit Recommendations automatically take into consideration already created visits for the store
2. United Telecom (UT) has finalized a design for launching sales and self-service capabilities through different channels to improve their customer experience.
Which two out-of-the-box capabilities should UT use to support customers through multiple channels on Communications Cloud?
A) Cart-based APIs using OmniOut
B) Digital Commerce APIs
C) Digital Commerce SDK
D) Custom APIs using LightningOut
3. Which two standard capabilities are available when executing a promotion check in the field?
A) Changing the promotion planning dates
B) Viewing which products are included in the protection
C) Marking the promotion as complete
D) Changing the discounts on the products included in the promotion
E) Taking a photo of the promotion
4. Universal Connect (UC) offers business internet to its customers. UC has two requirements: their business internet offers must be by region to provide competitive prices in each region, and customers must be able to see pricing before adding the product to the Industries CPQ cart.
What are two ways a consultant can meet the business requirements?
A) Add an Attribute to define the region on the business internet offers and use the Attribute-based Pricing Matrix.
B) Create Promotions associated with Context Rules per region.
C) Create a Base Price List and Multiple Child Price Lists associated with Context Rules per region.
D) Create multiple Price List Entries associated with Context Rules per region.
5. Which three fields are available on the Retail Store object that differentiate them from the Account object?
A) Payment Method
B) Delivery Method
C) Operating Hours
D) Shipping Address
E) Preferred Visit Hours
Solutions:
Question # 1 Answer: B | Question # 2 Answer: B,C | Question # 3 Answer: B,E | Question # 4 Answer: C,D | Question # 5 Answer: C,D,E |