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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is a personal view of how one is supposed to act in a given group situation?

A) Role perception
B) Role identity
C) Role conflict
D) Role expectation

2. A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?

A) Intellectual coherence
B) Interpersonal skills
C) Authoritarian personality
D) Propensity for social loafing

3. A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?

A) Intrinsic reward
B) Personality reward
C) Compensatory reward
D) Extrinsic reward

4. Which method should be used to maximize team member participation in a global meeting?

A) A Delphi-like sequence of notes via carrier mail to encourage dialog between members
B) Unilateral electronic messaging to facilitate communication
C) Alpha-direct technologies to maintain communication links
D) Online using computer technologies and/or phone communication

5. How might a charismatic leader work to increase performance in an organization?

A) Display type A characteristics
B) Articulate an appealing vision
C) Avoid increasing personal risk
D) Use a directive approach

Solutions: