Share Latest May-2024 PRINCE2-Practitioner DUMP with 285 Questions and Answers
PDF Dumps 2024 Exam Questions with Practice Test
PRINCE2 Practitioner certification exam is a complex and challenging exam that requires extensive preparation. PRINCE2-Practitioner exam consists of 68 multiple-choice questions, and candidates have 150 minutes to complete the exam. PRINCE2-Practitioner exam is closed book, meaning that candidates cannot bring any materials into the exam room. However, PRINCE2 Practitioner training courses and study materials are available to help candidates prepare for the exam.
NEW QUESTION # 51
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
20% discount for all repeat customers - not cost-effective and very short term
A promotional calendar as a free Christmas gift - would target current and prospective customers and
the benefits would last into a second year
A series of television and press advertisements was too expensive
A direct mail shot to all customers - benefit would be short term
Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements correctly define a Business Case risk which should be recorded under the Major risks heading?
- A. If the calendar quality is poor customers will not use it, creating the reverse effect and reducing orders further.
- B. The prepared calendar pack is to be delivered to the printers by the first week in December.
- C. Operational costs will increase as a result of the recruitment campaign.
- D. Staff morale will improve as a result of the promotional calendar.
- E. If any competitors launch a calendar at the same time this will reduce the impact of the MNO calendar and benefits will be reduced.
Answer: A,E
NEW QUESTION # 52
Scenario
Additional Information
Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago. She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Which 2 alternative actions apply to the proposed Senior User for this project?
- A. Add 'Hardware Manager' because he provides computer hardware to all business functions and will be impacted by the outcome.
- B. Replace with 'Director of Research and Development' because she deals with both the Information Technology and the Facilities Divisions and can make sure her division's needs are specified.
- C. Retain because he provides the outsourcing resources required to support the project.
- D. Retain because he will be providing support to the Information Technology and Facilities teams during the project.
- E. Remove because he has no authority to commit user resources.
Answer: B,E
NEW QUESTION # 53
HOTSPOT
Drop down the right answer from Column 1 to column 2.
Hot Area:
Answer:
Explanation:
NEW QUESTION # 54
Which is a correctly defined acceptance criterion for the transferred staff?
- A. Staff should be transferred as soon as possible.
- B. Retained staff should be of reasonable competence to maintain the SLA.
- C. All legal requirements are adhered to for the transfer of staff.
- D. No staff are to be left behind.
Answer: C
NEW QUESTION # 55
ABC Company uses a standard development model to develop courses and uses PRINCE2 to manage these projects. The objectives from the Health and Safety Training Project have been documented in the business plan of ABC Company. This business plan has triggered this project. As a result, to save time, the executive has decided to simplify the 'starting up a project' process. The project mandate will be adapted and becomes the project brief.
Is this appropriate, and why?
- A. Yes, because the executive can initiate the project based on the project mandate by passing the 'starting up a project' process.
- B. No, because capturing lessons from previous projects identify lessons to be applied to this project.
- C. No, because the project brief should be a statement which includes a fuller description of the project.
- D. Yes, because the business outcomes are clear, the project brief can be a sample statement elaborating the mandate.
Answer: C
NEW QUESTION # 56
Scenario:
The Ministry of Food Hygiene (MFH) has a quality management system which contains a document control process to manage all documentation requirements. The document control process was created by the MFH Quality Manager, who now maintains all of MFH's documents and performs an organization-wide configuration management role. The MFH Quality Manager will administer the configuration management procedure for the Restructuring project since this must comply with the MFH document control process.
Having created the Issue Report and analyzed the impact of removing the Facilities Division from the scope of the Outsourcing project, the proposed option exceeds tolerance. \Nhat is the next action the Project Manager should consider?
- A. Create an Exception Report to inform the Project Board of the situation and the available options.
- B. Amend the Stage Plan for stage 3: remove all products related to the Facilities Division and add the activities required to deliver the new Government initiative.
- C. Create an Exception Plan to change all of the project's products to reflect the exclusion of services provided by the Facilities Division.
- D. Update the associated Configuration Item Records with details of the Issue Report that caused the change.
Answer: A
NEW QUESTION # 57
Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as additional intonation for
this question in the Scenario Booklet, answer the following 5 questions.
The Stage Plan for stage 3 has been produced.
The Engineering Manager insists that there are to be no interruptions to operations whilst photographs are
being taken of the engineering staff performing their everyday duties and operating machinery. Two weeks ago
the professional photographer produced the photo session schedule based on the operational staff schedule.
The operational staff schedule is produced weekly and maintained by the Engineering Manager.
None of the E500 change budget has been used to date and this is available for the stage.
Which 2 statements apply to the Budgets section?
- A. Add 'Change budget - E500'.
- B. Delete entry 16 because timescales should NOT be shown under the heading of budgets.
- C. Add 'Cost tolerance - +E6k 1-E6k
- D. Delete entry 17 because the risk budget should be shown in the Risk Management Strategy.
- E. Amend entry 15 because it should also include the cost of management activities.
Answer: A,E
Explanation:
Explanation/Reference:
Plans Theme
Question Set 2
NEW QUESTION # 58
Scenario
Additional Information
Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago.
She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Which 2 alternative actions apply to the proposed Senior User for this project?
- A. Add 'Hardware Manager' because he provides computer hardware to all business functions and will be impacted by the outcome.
- B. Replace with 'Director of Research and Development' because she deals with both the Information Technology and the Facilities Divisions and can make sure her division's needs are specified.
- C. Retain because he provides the outsourcing resources required to support the project.
- D. Retain because he will be providing support to the Information Technology and Facilities teams during the project.
- E. Remove because he has no authority to commit user resources.
Answer: B,E
NEW QUESTION # 59
Which statement applies to the Records section?
- A. Move entry 6 to the Reporting section because the information should be used to report on quality activities.
- B. Delete entry 8 because the results of quality reviews are recorded in the Quality Register.
- C. Delete entry 7 because this should be included in the Configuration Management Strategy.
- D. Delete entry 6 because this information should be included in Stage or Team Plans.
Answer: C
NEW QUESTION # 60
Which 2 alternative actions apply to the proposed Senior Supplier for this project?
- A. Remove because she only represents the Information Technology Division.
- B. Retain because she is responsible for the design of the future Information Technology organization and
working practices. - C. Add 'Director of Facilities' because he is responsible for the design of the future organization, processes,
systems and operation models for Facilities. - D. Add 'Hardware Manager' because he provides computer hardware to all business functions and will be
impacted by the outcome. - E. Replace with 'Director of Facilities' because he supports the initiative and has many ideas about how to
improve the service.
Answer: B,C
NEW QUESTION # 61
Additional Information
Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago. She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Which 2 alternative actions apply to the proposed Senior Supplier for this project?
- A. Add 'Hardware Manager' because he provides computer hardware to all business functions and will be impacted by the outcome.
- B. Replace with 'Director of Facilities' because he supports the initiative and has many ideas about how to improve the service.
- C. Remove because she only represents the Information Technology Division.
- D. Retain because she is responsible for the design of the future Information Technology organization and working practices.
- E. Add 'Director of Facilities' because he is responsible for the design of the future organization, processes, systems and operation models for Facilities.
Answer: D,E
NEW QUESTION # 62
Additional Information Product Description
Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.
The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors) Introduction
1.This document defines the approach to be taken to achieve the required quality levels during the project.
2.The Project Board will have overall responsibility for the Quality Management Strategy.
3.Project Assurance will provide assurance on the implementation of the Quality Management Strategy.
Quality management procedure - Quality standards
4.The selected service provider will operate to industry standards for providing outsourced services.
5.MFH document standards will be used.
Records
6.A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7.Configuration Item Records will be maintained for each product to describe its status, version and variant.
8.Approval records for products that require them will be stored in the quality database. Roles and responsibilities
9.The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10.
Team Managers will provide details of quality checks that have been carried out.
11.
Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12.
The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Which statement applies to the Records section?
- A. Move entry 6 to the Reporting section because the information should be used to report on quality activities.
- B. Delete entry 8 because the results of quality reviews are recorded in the Quality Register.
- C. Delete entry 7 because this should be included in the Configuration Management Strategy.
- D. Delete entry 6 because this information should be included in Stage or Team Plans.
Answer: C
NEW QUESTION # 63
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
20% discount for all repeat customers - not cost-effective and very short term
A promotional calendar as a free Christmas gift - would target current and prospective customers and
the benefits would last into a second year
A series of television and press advertisements was too expensive
A direct mail shot to all customers - benefit would be short term
Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Business options heading?
- A. Create the photographs for the calendar internally.
- B. Outsource the creation of the calendar to a professional marketing company.
- C. Do nothing.
- D. Use a professional photographer to create the photographs for the calendar.
- E. Produce a promotional calendar as a free Christmas gift to current and prospective customers.
Answer: C,E
NEW QUESTION # 64
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues, lessons and quality results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
This question provides a number of changes which may or may not be required to the Extract from the Communication Management Strategy provided in the additional information.
What statement applies to the Records section?
- A. Move entry 7 to Communication procedure because it refers to the method to be used for communication to external parties.
- B. Move entry 8 to Tools and techniques because it refers to a filing technique.
- C. Move entry 6 to the Configuration Management Strategy because it defines the identification scheme for the project's products.
Answer: C
NEW QUESTION # 65
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
The delivery of the pilot courses has been split into two separate products: 'planned pilot courses' and
'delivered pilot courses'. 'Planned pilot courses' will be produced during stage 3, and the 'delivered pilot courses' will take place during stage 4. This will allow the project board to approve the plan for the pilot courses before the resources are committed to delivering the pilot courses.
Why is this an appropriate application of the plans theme to control the project?
- A. Because the pilot courses have been broken down into two separate products.
- B. Because the delivery steps to create the pilot courses have been aligned to the management stages.
- C. Because a PRINCE2 project should focus on the quality of the products being delivered.
- D. Because the project board should ensure that lessons from one stage are applied to the next stage.
Answer: B
NEW QUESTION # 66
While preparing the Risk Management Strategy, the Project Manager considered the commercial customer/ supplier environment and how this may affect the management of risk. Which approach should the Outsourcing project adopt?
- A. Plan to use the selected service provider's risk management procedures.
- B. All project risks associated with the specialist deliverables should be owned by the selected service provider.
- C. Due to the sensitive nature of this project, consideration should be given to creating a separate Risk Register to be held by MFH and the selected supplier.
Answer: C
NEW QUESTION # 67
Product based planning focuses on which of the following:
1.Creating product descriptions
2.Identifying activities
3.Creating a Product hierarchy
4.Creating a Product sequence
- A. 2, 3, 4
- B. 1, 2, 3
- C. 1, 2, 4
- D. 1, 3, 4
Answer: B
NEW QUESTION # 68
Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar. It has yet be decided which of the photographers to use.
Which 2 statements explain why the Marketing Director should be appointed as the Executive for this project?
- A. She has been with the company for three years.
- B. She is able to represent the business needs of MNO Manufacturing.
- C. She has authority to commit the marketing budget, from which the project will be funded.
- D. She requires more experience working with the engineering industry.
- E. She previously had a successful career in publicity.
Answer: B,C
NEW QUESTION # 69
Which is a correctly defined acceptance criterion for the service level agreement (SLA) with the selected
service provider?
- A. External consultants are to assist in the creation of the SLA.
- B. The SLA must extend for the full duration of the service contract.
- C. Any changes to the SLA must be managed through formal change control.
- D. The selected service provider should be located locally.
Answer: B
NEW QUESTION # 70
Which of the following statements are True:
1.Quality management is the complete set of quality standards, procedures and responsibilities for a site or organization.
2.Quality planning is about defining products required of the project with their respective quality criteria, methods and responsibilities.
3.Quality control focuses on the operational techniques and activities used to carry out quality inspections
4.Quality assurance ensures that quality methods are being correctly followed.
- A. 1, 2 & 4
- B. 1, 3 & 4
- C. 1, 2 & 3
- D. 2, 3 & 4
Answer: C
NEW QUESTION # 71
Scenario
Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar. It has yet be decided which of the photographers to use.
Which 2 statements explain why the Marketing Director should be appointed as the Executive for this project?
- A. She has been with the company for three years.
- B. She is able to represent the business needs of MNO Manufacturing.
- C. She has authority to commit the marketing budget, from which the project will be funded.
- D. She requires more experience working with the engineering industry.
- E. She previously had a successful career in publicity.
Answer: B,C
NEW QUESTION # 72
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To be eligible for the PRINCE2 Practitioner certification exam, candidates must have passed the PRINCE2 Foundation exam. PRINCE2-Practitioner exam is a prerequisite for the PRINCE2 Practitioner certification exam. Candidates who have not passed the PRINCE2 Foundation exam are not eligible to take the PRINCE2 Practitioner certification exam.
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