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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

2. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Time Profile
B) Incoming Call Route Fallback Destination
C) Time of Day Forwarding
D) Forward Hunt Group Calls

3. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Database component
B) IPOCCR Physical Wallboard Service
C) IPOCCR Real Time Calculation Service
D) IPOCCR Data Analyzer Service
E) IPOCCR Management Service

4. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A) Use the System Status Application to shutdown the card before removing the SD card.
B) Use the Manager application to shutdown the card before removing the SD card.
C) Just pull out the card; special shutdown is not required.
D) Dial the shutdown short code to shutdown the card before removing the SD card.
E) User System Monitor to shutdown the card before removing the SD card.

5. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)

A) PRI-UNI Expansion Card
B) VCM32
C) IP500 T1/E1 Channels License
D) PRI24/PRI30 Expansion Card
E) IP500 VCM Channels License

Solutions: