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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Select all the actions available to use when an action map triggers.
(Choose four answers)
Response:

A) Advanced orchestration flow
B) Web messaging
C) Voice call
D) Instant agent interaction
E) Content offer
F) Web chat

2. GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

A) True
B) False

3. What are two ways to limit when an action map triggers?
(Choose two)
Response:

A) Engagement server latency
B) Visitor's screen resolution
C) Time-based rules
D) Outcome score thresholds

4. To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:

A) 60
B) 120
C) 90
D) 30

5. Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

A) PSTN call routing
B) Direct FTP engagement
C) Web chat via Messenger
D) Email-to-Fax

Solutions: