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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal? (Select two.)

A) HP Defective Media Retention
B) HP Refresh Services
C) HP Post Warranty Care Pack
D) HP Contractual Services
E) HP Maintenance Kit replacement

2. For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care Pack Services?

A) One day after the HP base warranty expires
B) One day after expiration of the HP Care Pack Service
C) The HP Care Pack Services registration date
D) The date of the hardware purchase

3. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is it to cover new equipment?
B) Does the customer need to have one service agreement per serial number?
C) Would the customer benefit from an up-front payment?
D) Does the customer environment contain multi-vendor equipment to support?
E) Would the customer fleet support solution benefit from onsite engineers?
F) Is there an RFP for services?

4. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Onsite repair
B) Accidental damage protection
C) Offsite repair, pick and return change
D) Offsite repair, offsite return

5. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 44% of the cost of an out-of-warranty repair.
B) A customer's IT staff can be trained by HP to quickly repair printer faults.
C) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
D) Customers have security for lost laptops and desktops due to a mobile workforce.

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