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| Section | Objectives |
|---|---|
| Topic 1: Service Solution Design Principles | - Lifecycle service design (consulting, deployment, O&M) - Service architecture design methodology |
| Topic 2: Maintenance, Operations and Service Assurance | - Troubleshooting and optimization processes - Service assurance frameworks |
| Topic 3: Huawei Enterprise Pre-sales Service Solution Overview | - Customer requirement analysis and solution mapping - Huawei enterprise service portfolio and value positioning |
| Topic 4: Solution Integration and Delivery | - Solution integration for enterprise environments - Deployment planning and implementation practices |
| Topic 5: Huawei ICT Service Capabilities | - Network and IT infrastructure service support - Cloud and digital transformation services |
1. Which of the following are typical value-adds of localized delivery resources in Co-Care? (Multiple choice)
A) Faster on-site response time
B) Replaces need for factory-level technical support entirely
C) Familiarity with customer's business environment
D) Language and cultural alignment
2. Which of the following scenarios does not belong to the stock maintenance sales scenario.
A) Purchase extended warranty service when the equipment is sold
B) Increase service offerings and increase SLAs during the service period
C) Maintenance sales after maintenance expires
D) Maintenance sales after the end of the warranty period
3. There are main ways to general contracting of construction projects. One DB (Design-Build) General Contractor, one EPC (Design - Buy - Construction) General Contracting.
A) True
B) False
4. Which of the following are typical stages in a presales engagement? (Multiple choice)
A) Requirement gathering
B) Post-sale marketing campaigns
C) Solution design
D) Proposal/quotation
5. Huawei customer support service capabilities include the following types () (multiple choice)
A) On-site support capabilities
B) Hardware support capabilities
C) Remote support capabilities
D) Software support capabilities
E) Dedicated support capabilities
F) Proactive hosting ability
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A,C,D | Question # 5 Answer: A,B,C,D,E,F |
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