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Nokia SDM Certification - CARE Sample Questions:

1. Who is the main responsible person to drive the Care Contract Renewal through the whole renewal process after the Internal Kick-off Meeting?

A) Care Renewal Leader.
B) Care Program Manager.
C) Care Service Engagement Manager.
D) CT Head.

2. When does the Care phase start?

A) When the Account Manager receives the final payment from the Customer.
B) When the Care Plan has been accepted by the Customer.
C) When the project phase is completed.
D) When the network, sub-network or deliverables get Customer final acceptance.

3. The following action must take place if NSN are not SOX Compliant:

A) We must receive a Customer Purchase Order within 5 working days.
B) NSN will be fined 2.5 times the annual value of the contract.
C) CT Head will be dismissed from NSN with 30 days notice.
D) A new Contract signed and Customer Purchase Order issued as soon as possible.

4. The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?

A) Notify CT F&C controller asking to correct the possible error next month.
B) Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
C) Nothing - this is most probably a miss booking so it will be corrected next month.
D) Investigate all the possible reasons and provide a comment in the monthly report.

5. Care Sales represents a proportion of total NSN sales. What approximately is that proportion?

A) 0,05.
B) 0,1.
C) 0,2.
D) 0,3.

Solutions: