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Nokia SDM Certification - PS NSOP Sample Questions:

1. What are the main benefits of keeping an action point list of open/closed issues with the customer?

A) A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.
B) It serves as the basis for contingency reserve revision.
C) The action point list serves as evidence for objective achievements.
D) Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.

2. What are the key functions for an FM Manager

A) Trouble Ticket Management, SLA & KPI handling, Alarm Monitoring Management
B) Performance Monitoring and reporting, OLA Management, Work Order handling
C) SLA & OLA handling, reporting,
D) OLA & KPI handling, Work Order Management, reporting

3. What statement BEST describes the correct solution when developing a new Field Operations organization?

A) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
B) Subcontracting high volume work to reduce costs, People located at home, Spare Parts located to meet SLA requirements 24x7.
C) Subcontracting non Telco work, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
D) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located with Field Personnel.

4. Which Network Operations functions require an escalation procedure?

A) All functions based in (G)NOC.
B) All functions of NwOps.
C) Functions related to Care.
D) Functions related to Planning.

5. If you determine that one of your stakeholders has high level of power and little interest or involvement in your project, which strategy should be employed in managing that stakeholder?

A) Keep satisfied.
B) Keep informed.
C) Manage closely.
D) Monitor.

Solutions: