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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following objects deliver a default approval process? Note: There are 2 correct answers to this question.

A) Visit
B) Ticket
C) Account
D) Contract

2. Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.

A) Delete
B) Download
C) Copy
D) Upload

3. What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A) 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates
B) 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA
C) 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates
D) 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA

4. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A) Assign a page layout to achieve dynamic user interfaces.
B) Create an extension field and define its properties
C) Enter default extension field values based on business logic
D) Create a code list restriction for standard and extension fields

5. Who can approve time reports created by the service technicians? Note: There are 2 correct answers to this question.

A) Functional unit manager
B) Service line manager
C) Territory Manager
D) Reporting line manager

Solutions: