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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. When a message is sent to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

A) Sent to Customer
B) Information to SAP
C) Confirm message to SAP
D) Sent to SAP

2. What information can you find in an ABAP trace? (Choose two)

A) All ABAP modules (methods, function modules, subroutines) that are executedin the course of a transaction
B) All screens, modules of the flow logic, and ABAP messages
C) All operations on database tables (SELECT, INSERT, MODIFY, and so on)
D) All SAP developers responsible for the checked program

3. What is Product Support Hierarchy in SAP environment used for? (Choose two)

A) It is a powerful instrument in organization and reporting within Product Support.
B) In SAP, a product hierarchy is used for pricing.
C) It is a view on the Application Component Hierarchy.
D) It is part of the Service Level Agreement.

4. What can you analyze with an SQL trace? (Choose two)

A) All statements in an ABAP program that update a database table.
B) All SELECT statements in an ABAP program that lead to a buffer access.
C) All SELECT statements in an ABAP program that lead to a database access.
D) All READ statements in an ABAP program that access internal tables.

5. Very High (Priority 1) messages that are opened outside normal business hours are automatically sent to SAP.
Where can the business hours be maintained for each customer organization?

A) Call the transaction BUSINESS_HOURS.
B) Call the transaction SPRO.
C) Call the transaction BP and open the business partner of type Organization.
D) Call the transaction BUS_HOU.

Solutions: